Cookies and privacy protection

1. What does the protection of privacy and cookie policy mean?

The processing of your personal data by Confiserie Elise is subject to the General Data Protection Regulation (GDPR in English) of 27 April 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data. The Regulation entered into force on 24 May 2018.

What personal data are we talking about? The data Confiserie Elise about you personally and the way the company uses them. On our website we also use cookies. For more information, see point 3 of this page about the cookie policy.

By filling out our forms and visiting our website, you give Confiserie Elise permission to process your personal data as described in this privacy policy. Confiserie Elise may collect and store the following personal data:

your name, first name, gender, phone number, e-mail and mailing address; your question about your request; other information you provide us.

All this information is hereinafter referred to as “PG” for personal data.

2. Privacy policy and data processing

A. Data controller

Confiserie Elise is responsible for the processing of personal data.. All legal information about us can be found in our legal listings.


B. Processing of your personal data

The personal data to which we have access can be collected in the following ways:

– you have communicated it directly to us in an exchange of oral or written information,

– via the forms on this site,

– when you create an account;

– when you buy a good or service,

– when you contact us,

– when you use our website, mobile applications and social media pages;

– when we have obtained them through regulated access to authentic public sources.

All these sources are supplemented by the use of cookies (see point 3 of this page on the cookie policy).

This privacy policy ensures that your PG is collected and processed in full accordance with applicable Belgian law, mainly the Belgian Law of 8 December 1992 on the protection of privacy in relation to the processing of PG, as well as the EU Regulation 2016/679 which applies since 24 May 2018.

C. Why do we process your data?

Confiserie Elise collects and processes PG only for specific and limited purposes related to its direct activities to ensure optimal communication with its customers and users of its website. We use your personal data for various purposes that are systematically and with your prior consent suggested: to receive a newsletter, to buy a product, to participate in a competition, to participate in a promotional event, to share information, etc. But we also use them for prospecting purposes and for situations where the law requires them. For example, in a contractual context, depending on the nature of our service, we may disclose your personal data or billing information.

Confiserie Elise processes personal data:

  • In order to fulfil its legal and contractual obligations;
  • To keep its customers informed of its activities;
  • To promote his activities on his website and in the press.

company_name} also processes data for the management of servers and the website, as well as for statistical analyses and historical studies of its activities.

D. Retention period of your data

Confiserie Elise will only keep your PG for as long as is reasonably necessary for these purposes and in accordance with the legal requirements.

E. Communication, security and confidentiality of your data

Some of your data may be passed on to government agencies or our subcontractors, acting on our behalf or on our behalf, for processing in accordance with the purposes for which they were collected.

In addition to these legal obligations, Confiserie Elise undertakes never to disclose personal information to third parties outside the terms of the Law of 8 December 1992 to protect privacy in relation to the processing of PG.

Confiserie Elise ensures that subcontractors guarantee the same level of protection from PG as it imposes itself and requires a contractual guarantee from subcontractors that they process your data solely for the permitted purpose, with the required discretion and safety. This information may only be shared with your consent and provided that each partner enters into an agreement with us.

We continually implement and update administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, destruction, or modification.

F. Right of access, rectification and resistance

Confiserie Elise allows you to maintain control of your PG. You can send your request by post or email, you can assert your rights at any time in accordance with EU Regulation 2016/679 Art. 15, to correct (Art. 16), removal (Art. 17), restriction of processing (Art. 18), portability (Art. 20), objection (Art. 21), not to be subject to automatic profiling (Art. 22) and revoke your permission to use your PG.

3. Cookie policy

A. What is a cookie?

A cookie is a small text file that comes from the server of the website you visit and is put on the hard drive of your computer or mobile device. The cookie contains a unique code that recognizes your browser when you visit the website or on subsequent, repeated visits.

The contents of a cookie generally consist of the name of the server that placed the cookie, an expiration date and a unique encrypted code. The collected and stored information in a cookie is deleted when it is no longer needed for its intended purpose.

Cookies generally allow for a simpler and faster interaction between the visitor and the website (a cookie remembers, for example, the user’s language preference). They remember your preferences, ensure that you can access the site more quickly on subsequent visits and that your visits run more smoothly.

They also help you to navigate between the different parts of the website. Cookies can also be used to make the content of a website more relevant to the visitor and to tailor the site to the personal taste and needs of the visitor.

B. Permission to use cookies

The use of cookies requires your prior and express consent. You can always come back to this later and reject these cookies and/or delete them by changing your browser’s settings.

The warning message on the home page allows you to give your consent to our cookie policy. If you don’t give permission, you’ll still have access to the public areas of the site, but some features will be limited or impossible.

C. The different types of cookies

  1. Cookies that are strictly necessary for browsing

These cookies are necessary in order to visit a website and use certain parts of it. These cookies do not contain any personal information other than the IP address, which is necessary to be able to surf the Internet.

They make it possible to:

    1. navigate between the different pages within the website and more easily return to the previous pages;
    2. forms to be completed;
    3. securely verify your identity before you can access your personal information when creating a personal account.

These cookies can be managed through your browser’s settings. However, if you refuse these cookies, some parts of a website may not function properly.

  1. Functional cookies

These cookies facilitate and analyse the functioning of websites and make their use more pleasant and personal.

They make it possible to:

    1. personalise the services by keeping track of your preferences (language, currency, place of residence, navigation data…);
    2. prevent you from having to re-enter your preferences with each visit of the website;
    3. collect information that you have entered on online forms;
    4. statistics (e.g. the number of unique visitors);
    5. analyze the use of the site and the popularity of the pages.
  1. Third-party cookies

When you visit a website, socio-demographic and profile information can be collected and stored anonymously in a commercial cookie. These commercial cookies are installed by advertisers when they distribute their ad. These third-party advertisers will be notified of your visit to the site, but your data will be processed anonymously.

They make it possible to:

    1. prevent you from seeing the same ads over and over again;
    2. measure the effectiveness of the various marketing actions;
    3. personalise the advertising on the website.
  1. Social media cookies

It is necessary to use these cookies if you want to share the content of a website with your network and friends. They allow you to track your navigation on other sites and create an overview of your interests. This may affect the content and messages displayed on other websites you visit. If you don’t accept this category of cookies, you won’t be able to use or even display these content sharing tools.

  1. Tracking pixels

With the tracking pixel, platforms (usually social networks or webmail services: Facebook, Google, Twitter…) can qualify the audience of a site by linking it to their own information. With these pixels, platforms, if you are connected to it at the same time, can track your browsing activities on the site and create an overview of your interests. The terms and conditions of the platforms in question apply to this data. They are anonymous and do not lead to the identification of you as a person. They also present relevant content in accordance with your interests associated with your consumption habits on the site.

  1. The cookies used on the site
Types of cookies Name Origin Purpose Expiry time
Functional – statistical cookie _ga Google Analytics Statistics 14 months
Functional – statistical cookie _gat Google Analytics Statistics 24 hours
Functional – statistical cookie _gid Google Analytics Statistics 1 day
Functional cookie cookie_victoria_accepted Website Hide the cookie banner 1 month

Google Analytics

We use Google Analytics to collect visitor statistics so we can improve our site. The exchange of data with other Google services is disabled and the IP addresses are anonymized. If you want to completely block the Analytics script, you can download the plug-in that allows you to unsubscribe from Google Analytics[1] . This plug-in will not include your visit in the statistics of all websites that use Google Analytics.


When you subscribe to our newsletter, we use your email address and your first and last name to keep you informed of our activities. Confiserie Elise uses a third-party email service provider, MailChimp, to send you emails. You can revoke your consent at any time by contacting us or by clicking on the “unsubscribe” link in the emails we send you.

You can learn more about the terms and conditions of Mailchimp’s privacy policy[2]. MailChimp is based in the United States and obtained a certificate regarding EU-US Privacy Shield, which means that an adequate level of protection for the processed personal data is guaranteed.

E. Cookies management

We cannot guarantee that you will have access to all services on our website if you refuse to store cookies.

In your browser settings, you can refuse to install cookies. How you turn cookies on or off and remove them depends on your device and web browser.

You can configure your browser software to:

– cookies are stored on your device or that they are systematically rejected or depending on its creator,

– you can regularly choose to accept or reject cookies before a cookie is likely to be stored on your device.

4. Change to this privacy policy

We reserve the right to change this privacy policy to comply with applicable privacy laws or to adapt it to our practices. We therefore ask you to consult it regularly to keep up to date with any changes.